Contact Us
Privacy Policy
Self Health Network understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of our website and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.
We have organized this Privacy Policy under the following topics:
Part 1. About this Privacy Policy; Using Our Site
Part 2. Personally Identifiable Information We Collect About You
Part 3. Disclosure of Your Information
Part 4. How Self Health Network Handles Privacy and Security Internally
Part 5. Updating Your Information and Contacting Self Health Network
Part 6. Changes to this Privacy Policy
Part 1. About this Privacy Policy; Using Our Site
This Privacy Policy applies to the Self Health Network Websites owned and operated by Self Health Network and includes any company that Self Health Network owns or controls. Self Health Network may share information among its subsidiaries, affiliates or sites that it owns or controls, but your information continues to be protected under the terms of this Privacy Policy.
The Self Health Network website may contain links to other sites. Once you enter another website (whether through a service or content link, an advertisement or any other link), be aware that Self Health Network is not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every website that you visit through a link or advertisement on our website.
We hope that reading our Privacy Policy helps you understand how we manage information about you. Please Contact Us if you have any questions or concerns about our website that are not addressed in this Privacy Policy or our Terms and Conditions.
While you may use some of the functionality of the Self Health Network website without registration, some of the specific tools and services on our website require registration. If you use our website without registering, we will not collect any personal information about you, through the use of cookies or otherwise. If you choose to register with our website to receive information, our newsletter or other services, we require you to submit personally identifiable information. Some examples of Personally Identifiable Information would be your name, address, email address and/or telephone number. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Self Health Network Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as described in this Privacy Policy. For example, your email address should be kept current because that is how we communicate with you.
Part 2. Personally Identifiable Information We Collect About You
We collect personally identifiable information, like your name, email address, date of birth, and zip code, you provide to us when you register with the Self Health Network website and/or when you update your member profile. We use the personally identifiable information that you provide to provide you with the specific services you select, send you emails about Website maintenance and updates, and inform you of significant changes to this Privacy Policy.
A. Newsletters & Emails to You
At registration and at various times as you use our website, you will be given the option of receiving recurring informational/promotional newsletters via email from Self Health Network. In order to subscribe to Self Health Network newsletters via email, we need your contact information, like name and email address. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of any email newsletter and following the directions. You will then promptly be unsubscribed from that newsletter. If you experience difficulties with our automated unsubscribe service, please contact us.
B. Emails You Send to Self Health Network
This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to Self Health Network by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Self Health Network We try to answer every email within 48 business hours, but are not always able to do so.
C. Children
We are committed to protecting the privacy of children. Neither Self Health Network nor any of its services are designed or intended to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is under the age of 13.
Part 3: Disclosure of Your Information
Except as described in this Privacy Policy or as specifically agreed to by you, Self Health Network will not disclose any personally identifiable information it gathers from you on our website. We may only release personally identifiable information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your personally identifiable information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose personally identifiable information as described below.
A. Disclosure to Self Health Network Operations and Maintenance Contractors
Self Health Network operations and maintenance contractors sometimes have limited access to your personally identifiable information in the course of providing products or services to Self Health Network These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our website. Unless you have opted-out of receiving emails and newsletters from Self Health Network, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf. Access to your personally identifiable information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Self Health Network We also contractually require that our operations and maintenance contractors 1) protect the privacy of your personally identifiable information consistent with this Privacy Policy, and 2) not use or disclose your personally identifiable information for any purpose other than providing us with products and services as required by law.
B. Disclosure to Linked Sites
For your convenience there may be links to third party websites operated by companies that are not affiliated with the Self Health Network website and that do not have contracts to provide content or services through the Self Health Network website. These links may be found in advertisements, referenced within content, or placed beside the names or logos of companies we work with. Self Health Network does not disclose your personally identifiable information to these third party websites without obtaining your consent. Self Health Network does not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these third party websites, you should review the privacy policy posted on this other website to understand how that third party website collects and uses your Personally Identifiable Information.
C. Disclosure of Aggregate Information
Self Health Network may provide aggregate information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a third party that “30% of our users live west of the Mississippi” or that “25% of our users have tried alternative medicine.” Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
Part 4. How Self Health Network Handles Privacy and Security Internally
Here are some of the security procedures that Self Health Network uses to protect your privacy:
- Uses firewalls to protect information held in our servers.
- Utilizes Secure Socket Layer (SSL) encryption in transmitting Personally Identifiable Information to our servers. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption.
- Closely monitors the limited number of Self Health Network employees who have potential access to your Personally Identifiable Information.
- Requires all Self Health Network employees to abide by our Privacy Policy and to be subject to disciplinary action if they violate it.
- Backs-up our systems to protect the integrity of your Personally Identifiable Information.
Despite Self Health Network’s efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
Part 5: Updating Your Information and Contacting Self Health Network
A. Removing your Personal Information
If you have a complaint or problem, please use our Customer Support Form (Contact Us.) Our customer service department will forward your complaint to the appropriate internal Self Health Network department for a response or resolution. We try to answer every email within 48 business hours, but may not always be able to do so. If you want to (1) delete your personally identifiable information from our systems, (2) update the personally identifiable information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, select the privacy option on our Contact Us form.
If you do not receive adequate resolution of a privacy related problem, you may write to Self Health Network’s Privacy Office at:
Self Health Network
Attn: Office of Privacy
655 Montgomery Street
Suite 1010
San Francisco, CA 94111
Or call: 415-399-0111
B. Limitations on Removing or Changing Information
Upon your request, we will delete your personally identifiable information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Self Health Network from our servers.
Part 6: Changes to this Privacy Policy
Personally Identifiable Information - We will inform you if a material change is made to the Privacy Policy, which means a change that expands the permissible uses or disclosures of Personally Identifiable Information allowed by the prior version of the Privacy Policy. Your continued use of the Self Health Network website will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the Self Health Network website. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.
Non-Significant Changes - Self Health Network may make non-significant changes to the Privacy Policy that do not affect Personally Identifiable Information. For these instances, Self Health Network may not notify you of such non-significant changes.
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places appropriate within our site so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email.
Last Revised June 29, 2010
